Apten <> UAGC · Conceptual integration

A single omni-channel platform, connected to UAGC's systems and built for the student lifecycle

Salesforce remains source of truth for admissions/enrollment.

STUDENT new inquiry or aged lead voice SMS email voice email SMS email SMS APTEN · AI agent engages instantly · 24/7 qualifies & follows up SMS · voice · email · webchat, one memory per student warm transfer UAGC CONTACT CENTER ADVISORS / REPS take the transfer, then reach out directly FIVE9 voice platform · reps dial through it CRESTA real-time rep assist on Five9 calls MARKETING CLOUD one-way drip & official brand marketing driven by Salesforce feed: activities · summaries · outcomes, via Apten's native Salesforce integration import into Apten: from Contacts / Opps SALESFORCE · SYSTEM OF RECORD Activities every touch logged Contacts the student record Opportunities open when a prospect goes active